Friday, July 7, 2017

7 Tactics Drayton Bird Told Me that Most Marketers Don’t Know About

Tactic # 4 – Always have a caption below an image

It’s unbelievable.

But the sad reality is that a lot of marketers don’t study.

They create campaigns based on intuition, creativity and hope, instead of studying classic ads from the last fifty years to see how selling in print is really done. Ask a crowd of ad agency folks if they’ve read Caples, Hopkins and Schwartz and you may as well be listing Renaissance poets.

Last week I had the fortune to be in the presence of a direct marketing legend. A real life Mad Man. A godfather of direct response copywriters, with tales that make Roger Sterling’s exploits seem tame. I am, of course, talking about Mr Drayton Bird.

For two days I was immersed in hardcore direct response training at Mr Bird’s swansong: the ‘Last Hurrah’ seminar. My pen rarely left the paper as I feverishly took down notes faster than lightning strikes the tree, not wishing to miss a single off the cuff comment that could explode response rates for my clients (and justify my rising fees).

My pen rarely left the paper as I feverishly took down notes faster than lightning strikes the tree, not wishing to miss a single off the cuff comment that could explode response rates for my clients (and justify higher fees).

Throwing gold nuggets like it’s spare change

Sharing the podium with Mr Bird was Trevor ‘Toecracker’ Crook. His no fluff, spit and sawdust attitude didn’t disappoint. And he threw golden nuggets into the air like they were spare change, with all of us lunging to grab and embed them into our notebooks (I believe just one of his nuggets will help me write more convincing proposals and double my fees at the same time).

Drayton Bird will soon be publishing the videos from his two-day seminar as a course. So I’m not about to share all my notes here and spoil the surprise.

However, I will share 7 moreish takeaways:

  1. Have a case study or real life story at the heart of your promotion
  2. Your competition is not other marketers. It is Spectator and Cosmo journalists. You need to raise your writing to that level to earn attention
  3. Add incentives that are low cost but high perceived value (e.g. cruise ships make their income from drinks sales and excursions, they can afford to give the room away practically for free)
  4. Always have captions below images
  5. Cartoons for attention. Photos for conviction
  6. Don’t accept ‘No’ as the reason. Dig down to find out why they aren’t buying.
  7. Ask them to take the action you want at least 3 times

These are just seven tactics that can ramp up your response rates and moolah. I literally wrote down over 10 pages of notes (front and back) that I’ll be referring to every time I write a VSL or sales letter to try and inject some Drayton Bird magic into my copy.

I’ll post a link to the course when it goes live.

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Monday, June 26, 2017

Will I See You at Drayton Bird’s Last Hurrah?

“Drayton Bird knows more about Direct Marketing than anyone in the world … His talks are highly instructive and hilariously funny” – David Ogilvy

Drayton Bird is an original Mad Man.

In a career spanning nearly six decades, Drayton Bird has sold everything, from Airbus planes to Peppa Pig, for brands including American Express, Procter & Gamble, Deutsche Post (me too), IBM and Microsoft

His book, Commonsense Direct and Digital Marketing, has been the UK’s best-selling book on direct response marketing since the early 80s.

He’s won countless awards and accolades from the best minds in direct response marketing, including Ogilvy, Schwartz and Bencivenga.

And this week it all comes to an end (speaking wise, anyway) because he is giving his last ever seminar aboard the S.S. Great Britain this Weds and Thurs.

I’ll be there in my best shirt, polished shoes and notebook ready. Will I see you there?

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Wednesday, June 21, 2017

Why I Don’t Charge Per Hour

If you’re charging per hour, you’re undercharging.

Why?

Because in this madcap world of freelancing there are all manner of tasks beyond sitting down and writing copy.

Try this for a week: Track everything you do on a spreadsheet. It doesn’t have to be complicated. Just write down what you do in hourly segments.

I think you’ll be surprised to see how much time you spend answering emails, keeping track of receipts, dipping into Facebook groups, reading the news, staring out of windows etc.

You may find that only two thirds of your time is actually spent on client work. And with all the distractions, writing a press release or advertorial can take you half a day, rather than the two hours you billed the client for.

Do this instead: Charge project fees instead of hourly. Recognize that writing an advertorial or email sequence is actually a half or full day’s work. Then bill accordingly. Remember to include all the deliverables in your proposal so they appreciate all the stages that writing copy entails (more tips on writing proposals).

Most copywriters undercharge (and then grumble about it in social media). Don’t be one of them. Charge what you’re worth.

If you’re writing for a player, with, say, an email list of 100k or an ad budget of $5k per day, consider how what you’re writing is tied to revenue.

And if you believe you can do a better job than someone they could pick up from Upwork for a pittance, charge accordingly. You’re worth it.

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Friday, June 16, 2017

Schwarzenegger on Marketing

Schwarzenegger and ‘Jim’ Cameron will be teaming up on a new Terminator movie. At least we know the marketing will be great.

Recently I’ve been reading the autobiography of the prior Governator Arnold Schwarzenegger.

And it truly is a rags to riches story. His work ethic, ambition and promotional nous led to him amassing millions before he was even a movie star. His appointment to Governor of California was no fluke (whatever your opinions on his performance in said role).

Anywho. Enough eulogizing.

I want to focus on one chapter in particular on turning around the fortunes of the movie Total Recall (as it relates to my recent post on dealing with failure).

At the time, Total Recall was the most expensive movie ever made. It was a bold attempt at bringing sci-fi to the masses, and a lot of careers were riding on its success.

But the pre-launch test scores were BAD.

Even after weeks of trailers and advertisements, its ‘awareness’ score was in the 40s, when it needed to be in the 90s. Unless they did something drastic, Total Recall was on track to be Turkey of the Year.

So what did Arnold do?

He switched the marketing team.

Out went the team who were clueless on how to market such a weird, over the top story (this typically comes down to a lack of research in our world), and in came a team that devised new hooks, big ideas and taglines.

The result?

Within two weeks, Total Recall’s awareness score rocketed to 92 percent. It went on to achieve the biggest opening weekend yet recorded, earned over $300 million worldwide and even picked up an Oscar.

All from switching up the marketing.

As Arnold writes:

The experience proves how important marketing is – how important it is to tell people what this is about; really blow up their skirt and make them say, “I have to go see this movie”

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Wednesday, June 14, 2017

What Separates Amateurs from the Pros

Research.

That’s what makes the grizzled veterans standout and is the key to higher conversions.

Within a few years (or months, in some cases) of hand copying sales letters and working from templates, you should be writing out decent sales letters that keep most clients happy.

But to reach the creme de la creme of clients (and fees), you need to be offering big ideas, hooks and triggers on an epic scale that few can match.

The only way to uncover these ideas is through deep, unrelenting and obsessive research. The top copy dogs typically spend 1-2 weeks (or even a month) on research before they even write the headline.

So what are they doing during this time?

Here’s my 12 step checklist for completing the research stage:

1. Send the client a questionnaire
2. Send their email list a ‘Deep Dive Survey’
3. Review the results with the client (optional)
4. Review all of the client’s current marketing and best-performing pages and emails
5. Research competitor websites and sales pages to identify their key hooks and benefits
6. Research the market for challenges, problems and language (Amazon reviews can be a goldmine)
7. List all of the problems the product solves and how it does it
8. Research the market again to assess how aware they are of the solution to their problem and my client’s product
9. Writing out pages of benefit bullets and headlines
10. Identify what ‘big idea’ will help the product stand out
11. Write down all the objections a customer would have before buying
12. Plot out the sales letter in Scrivener

Boom! Once you’ve done all that the writing part is easy.

As you can imagine, working through all these steps eats up a lot of time.

In fact, you should be spending two-thirds of your time on research and only a third on the actual writing.

Try working through all these steps on your next big project and let me know how it improves your conversion rate (and praise from the client).

 

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Thursday, June 8, 2017

Dealing with Failure

Campaigns are a marathon. Not a sprint

We all have to face this at some point in our working lives.

We work our fingers to the bone to get a campaign launched, only to see it fizzle for a while before dying completely.

The clickthrough rate is abysmal. We barely get a 1% conversion rate on the sales page and we start questioning whether we’re cut out for this gig at all.

I’ll let you in on a secret: It happens to all of us. Even the grizzled veterans who’d assume haven’t had a campaign fail in decades.

But the reality is that failure comes with the territory.

You then have two options: Kill the campaign entirely and start from scratch or seeing if you can test your way into turning it around.

If a campaign has bombed it’s typically due to one of these reasons:

1. Not enough testing

The gurus may not tell you this, but few campaigns succeed straight out the gate.

You need to test them out to find out what’s working and what’s dragging your stats down. Test the big things first, like the headline, lead and bullets to see if that gives you a bump.

Then focus on tightening the fundamentals of your offer, the guarantee, the close and the PS. And don’t forget to test images with a caption too.

2. There isn’t a starving market

Too many times I’ve taken on projects where the client hadn’t tested the market to see if there was a demand for their product. It’s then up to me to, supposedly, wave my magic marketing wand to make people want something they don’t feel in their gut.

Its not gonna happen.

Not unless you start making outrageous claims that will only book you a visit from the FTC.

The first step in any product launch, is to check if there is demand, or a ‘starving crowd’ as Gary Halbert called it.

Thankfully, you no longer have to go door to door or walking around a store to interview customers to find out. You can simply write an advertorial about the challenge your product solves, have a signup form for people to register their interest in the solution and then spend some gold on ad traffic. Then see what the signups tell you.

A simpler option is to run a quiz, poll or survey to find out your market’s biggest challenges. This is also a great way of building a list of prospects to mail when you’re ready to roll.

3. Haven’t got to know the customer

Creating a buyer persona based on best guesses will only get you so far. You need to study the market and find out who your customers are if you are to be successful.

Spend 1-2 weeks lurking in your market’s Amazon reviews, forums, Facebook groups and YouTube channels to understand the language they use, who the villains in their market are and what they need help with.

Then when you sit down to write, you’ll have a clearer idea of who’s sat across from you that you need to convince to buy your new widget. Your copy will then naturally resonate more, be more conversational and higher conversions will follow.

Turning failure into success

Failure may come with the territory. But that doesn’t mean you have to accept it.

It’s always wise to set clients up with the right expectations before you launch (e.g. 1% of conversions on the front end, majority of profits from the back end).

But if they start freaking out because a campaign is failing, advise them to stay calm, to work through the three steps listed above and to treat it like a marathon, not a sprint.

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Thursday, May 25, 2017

3 Secrets to Writing ‘Winning’ Copywriting Proposals that Turn $100 Mini Projects into $10,000 Monster Gigs

A strong copywriting proposal can both win and increase the size of a gig

You get an email from a potential client asking for a web page.

You’re smart.

You don’t instantly email back with a price and a delivery date. That would be stupid.

Instead, you do some digging.

You ask:

…what action do you want visitors to take?

…what’s the traffic source?

…what’s your current conversion rate?

…what does your sales funnel look like?

Yadda, yadda.

They email you back – “What’s a sales funnel?”

Your eyes light up.

You have the chance to turn a one off project into a monster gig (and pocket a tidy sum in the process).

But…

First you have to convince them WHY they need a sales funnel and HOW it will generate profits many times over the fee you’re about to charge them (which has a couple more zeros than they’d budgeted for).

You can do it by submitting a copywriting proposal featuring these 3 key elements:

1. Strategy – Business owners aren’t always savvy marketers. They need some hand holding. Rather than talk about word counts, explain how the web page forms part of a larger strategy for taking visitors from curious to convinced and ready to buy.

2. List ALL the deliverables – Sales funnels have a LOT of components. This can include lead magnets, registration pages, webinar scripts, VSL production, ‘sideways sales letter’ email sequences, upsell pages and Facebook ads. There’s also background research, competitor analysis and an audit of their current progress and assets. List every single deliverable in your proposal.

3. Talk about revenue goals, rather than conversions – Clients could care less about CTR, time on site and ‘engagement’. All that matters is revenue. Present an estimate of how your strategy can increase their existing sales and profits using conservative numbers (e.g. 1-2% conversions). Always under promise and over deliver.

Building a proposal around these three elements will positions you as a valued consultant and a profit generator, rather than just a vendor of words.

This naturally entitles you to charge more for your services as you can justify your fee in terms of solid ROI.

The next time someone emails you to write a press release, web page or an email, consider how you can expand it into a bigger gig by setting a more ambitious target for what your client can achieve.

If you do implement these elements in a copywriting proposal, let me know how you get on.

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Wednesday, May 17, 2017

2 Easy Ways to Make Leads More Profitable (without Spending an Extra Cent on Traffic)

Have your lead costs gone up to $10 yet?

Advertising is getting darned expensive.

If the rumours are true, heavyweights like Clickfunnels and Digital Marketer now spend $10 just on getting a LEAD.

That’s right, a LEAD, not a sale.

With millions of marketers ploughing their ad budget into Facebook and Instagram, click costs are getting out of control. This is why it is your duty to wring every last cent from every lead, if you are to have any hope of making your campaigns profitable.

Thankfully, there are lot of tweaks, hacks and tactics you can apply which most of your competitors are ignoring (or don’t know about).

For starters, here are 2 easy ways of increasing the ROI on every lead that swims its way into your sales funnel:

1. How to convert more opt-ins into subscribers

Most marketers agonize over their landing page copy, the bullets and how they frame the offer.

But they’re ignoring where the biggest uplift in response is to be found. And that’s getting people to confirm their registration.

It sounds so simple, yet most marketers completely ignore what happens after people enter their email address, thinking all the hard work is done.

But the hard truth is this: about 4 people out of 10 people who opt-in NEVER confirm.

That’s right!

About 40% of ad spend is being completely WASTED simply because people never opened the email and clicked the confirmation link.

So what can you do?

A great way of rocketing your confirmations is to record a short VIDEO, instead of relying on the boiler plate email copy.

In the video, thank them for signing up, remind them about the benefits they’ll gain from registering and then tell them exactly what to do to confirm their registration.

Now, I know many people will have stopped reading when I mentioned the V word.

Us copywriters are introverted types.

We’d rather complete our tax return then go on camera.

I get it. So consider recording a simple slideshow using Camtasia and speak over the top. You can even hire someone off Fiverr to record the voice over.

However you do it, recording a short video asking people to click the confirmation link is one of the most powerful ways of driving up the profits of every campaign.

2. Getting people to complete their checkout

Reading stats on cart abandonment will make even the most hardened e-commerce warrior put down their mouse and weep.

Across industries, the average cart abandonment rate is a migraine inducing 67.4% (source – http://ift.tt/NLx4mU).

In other words…

Even after your lead has read through your onboarding email sequence…

sat through the 90 minute webinar…

read the sales copy and nodded their head sagely before clicking the purchase link…

in 7 out of 10 cases something goes WRONG.

Maybe they get a Whatsapp ping, the doorbell rings, the kids start playing up or they suddenly remember to put the washing on.

The list of possible distractions and reasons why people don’t complete is endless. And they are all out of your control.

They only thing you can control is the checkout page.

So it is your duty to invest as much time, if not more, on creating the smoothest, clearest most checkout sequence possible.

Just a small change – like a graphical progress bar – could lead to getting 1 or 2 more people out of 10 converting. This, again, can trigger a MASSIVE jump in your profits.

Luckily, there’s no need to reinvent the wheel. Analyze how your competitors or Amazon does it. And see where your checkout process is falling short.

Small hinges swing big doors

These are just two small changes you can make to your funnel that can rocket your conversions and maximise the ROI of your ad spend.

Even better is that when you iron out the chinks in your funnel, you can look forward to predictable, reliable results, consistent reductions in your lead costs and more PROFIT from every visitor to your offer page.

Put simply, you can make MORE money from ZERO extra traffic. So it is your duty to your business’s profitability and future success that tighten and tweak your sales funnel until it is a slick, sales pipeline that

Attribution – This post’s content comes from a training webinar in David Garfunkel’s Fast, Effective Copy (affiliate link) I’ve only mentioned 2 of the 3 ways to claw back profits they covered. So if you want to know what the third one is, you’ll have to sign up for the course. I’ve been working my way through it over the last few months, and I believe that its volume of top tier strategic thinking makes it an investment that pays for itself many times over, whether you’re a newbie copywriter or a grizzled veteran.

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Thursday, March 16, 2017

Sir Winston Churchill’s ‘4 Iron Clad Rules’ of Persuasive Copywriting

“Writing a book is an adventure. To begin with it is a toy, than an amusement. Then it becomes a mistress, and then it becomes a master, and then it becomes a tyrant and, in the last stage, just as you are about to be reconciled to your servitude, you kill the monster and fling him to the public.” – Sir Winston Churchill, 2 November 1949, Grosvenor House, London

Sir Winston Churchill is famed for being the ‘British Bulldog’ whose speeches galvanized a nation against seemingly insurmountable odds.

He was also a writing workhorse. Over his lifetime, he wrote more words than Dickens and Shakespeare combined. His published speeches stretch to eighteen volumes, while his memos and letters run into the millions and fill over 2,500 boxes. He even won a Nobel Prize for his writing, much to the chagrin of his critics.

Although Winston Churchill was a writer of historical non-fiction, he’d no doubt have a few droll words to share on what it takes to be a top copy dog.

Here are four rules I believe he’d have drilled into any copy cub lucky enough to have him as a mentor:

1. Spend two thirds of your time on research and one third on writing

Describing the internet to someone in the 1930s would have sounded like the ravings of a mad fantasist. Yet, as one of the first people to fly a plane, Churchill would have been enthralled.

He had a contemporary equivalent he called his ‘factory’. It consisted of a cavernous library of 60,000 leather bound books and a small army of researchers, secretaries and literary assistants. With a few barked commands, he’d send them scurrying down to search for facts or texts, in the manner of his own rudimentary search engine.

After handing over their findings, Churchill would absorb them into his elephantine brain to be processed and his thoughts verbalized in concise, lucid prose. His dictation sessions could last an entire day and late into to the night, when he’d continue to reflect while sat, naked, in a bath.

My takeaway:

Without enough research, your copy will fall flat. Unless you understand the market inside out and your reader better than they know themselves, your copy is unlikely to create a deep emotional yearning in their gut.

Conversely, when you do enough research the writing part is easy. The challenge is then keeping the word count down rather than knowing what to say.

2. Review your copy three times before you publish

Churchill’s writing process had three stages.

First his typists got his spoken thoughts on paper. Then he’d go through the text with a fountain pen to cross out dull sections, rephrase clumsy syntax and, as a beholder of brevity, replace long words with shorter versions.

He’d then have the whole thing typed out again to be reviewed a third or forth time before he’d deem it worthy to be sent to the printers.

My takeaway:

After completing the ‘ugly’ first draft, we’re blind to our own writing. The only way to be able to spot typos, mixed metaphors and clunky phrases is to go through a ‘gestation’ period.

This is like rebooting your brain from the head space you were in when writing. Wait at least one day. Or go for a walk, watch a movie or clean the bathroom. Do anything to take your mind elsewhere.

Then when you sit down to polish, you can assess your copy with fresh eyes and review it from the reader’s perspective.

3. Write how you talk and put the reader first

In an era when people wrote post it notes like it was a job application, Churchill’s writing stood out for its ‘lucid self expression’ and ‘rich and rollicking readability’.

He wrote with crisp, punchy sentences that took readers racing down the page. His writing style may not have won him admirers in literary circles. But the public loved it. And he got paid handsomely for it too.

My takeaway:

Top copywriter Nick Usborne posts a lot about conversational copywriting (he’s even got a course on it), and for good reason.

Underneath their power suit, even hard nosed business types have a beating heart. And a new generation of marketing managers is ready to embrace the benefits of copy that speaks to their prospects as individuals with challenges to solve, rather than someone you have to impress with superlatives and sales speak.

4. Be trustworthy

Churchill often wrote from the front lines and wasn’t shy about exposing the horrors of war. He’d write about the machine gunned corpses and men without legs crawling to the Nile because they were dying of thirst as well as the bravery of cavalry charges.

This was at a time when politicians were eager for war to be glamorized as noble and heroic. His brutal honesty won him few friends in the military. But readers trusted him to pull back the curtain, as it was said that Churchill ‘cannot really tell lies.’

My takeaway:

In this era of ‘fake news’ and militant cynicism, you have to start every page as though the reader is staring across the table from you with a furrowed brow.

So consider how you can add a trust element to everything you write. Point out your product’s faults (while subtly turning them into an advantage). Explain who your product is NOT for and call out the lies told in your marketplace.

A show of brutal honesty will help position you on the same side as your reader against a common foe, and build trust that you have their interests at heart.

Who inspires you to write better copy?

These were just four rules I noted down while reading about Churchill. I could easily have written down 20 more.

Perhaps the biggest takeaway is that Churchill’s attitude to writing reinforces that tactics come and go. But the fundamentals of clear, persuasive writing never change. So consider replacing some of the time you spend in Facebook groups and forums with re-reading the classics. You’ll find more gold in Hopkins, Caples and Schwartz than hours spent panning in most threads.

Who inspires you to set higher standards for yourself as a copywriter? I’d love to know.

N.B. This post was inspired by ‘The Churchill Factor: How One Man Made History’ by Boris Johnson (yes, that Boris Johnson)

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Thursday, March 9, 2017

8 Ways to Spice Up Stories About Your Product

“Grab a cushion and gather round. I have a story to tell.”

Everyone has fond memories of story time as kids. And the love of a good tale, of heroes, villains and victory against the odds, never dies.

For this reason, stories are marketing gold.

They swoop under people’s anti-sales radar to deliver a payload of emotion, aspiration and desire in one concisely worded hamper.

And you don’t need the creativity of Tolstoy or Hemingway to write them.

A story can be as simple as:

  • The challenge – what problem did the hero face?
  • The struggle – what did they have to overcome on their journey?
  • The resolution – what was the solution they found?
  • The result – what victory did they achieve?

To spice things up, consider using one of these plot devices:

1.Surprise – Tell a story that challenges your reader’s preconceptions. Tell them something that goes against the status quo. Tip over the sacred cows and reveal why they’ve been misled by the powers that be all along.

2. Create curiosity gaps – This works great for email. Reveal enough information to make the reader realize they are missing a vital piece of knowledge. Then explain how to get it by checking their inbox tomorrow, visiting your website or buying your info product.

3. Create mysteries or puzzles – People love a good mystery. It’s why detective novels are one of the most popular genres and people went nuts over The Da Vinci Code. You can harness the same appeal by slowly solving a mystery over the course of your communications.

4. Make it trustworthy – In this era of fake news, distrust of the MSM and marketers respected as highly as car salesmen, we start at -10 on the trustometer when someone reads our sales message. So consider how you can build trust through the language you use. Instead of ‘smash and grab’ tactics of exaggeration and unsupported claims, pepper your story with concrete figures, referenced stats and quotes to cement your story in reality.

5. Create a springboard – People love a good yarn about someone who struggled to overcome a problem before succeeding and moving onto bigger, brighter things. People can relate to ‘springboard stories’ much better than a fawning testimonial or back slapping self praise in a corporate brochure.

6. Replace stats with meaningful examples – Rather than tell people how much sugar they eat per week in processed food, fill a bag with the stuff and describe its size and the thud it makes when dropped on a table.

7. Tap into their identities – People respond better to stories in which they see themselves. An advertising company needed to convince people in Texas to stop throwing their litter from the car window. So they fed on people’s affection for their state’s identity by telling stories involving local sporting heroes with the slogan ‘Don’t Mess with Texas’. Littering plummeted as a result.

8. Inspire them to conquer a challenge – JFK’s pledge to land a man on the moon inspired a nation to embark on a decade of work and unforgettable success. Consider setting your reader a goal and a vision for the future, which they can only achieve with product.

The next time you’re tasked with writing a press release, email sequence or case study, consider turning it into a story. In a world awash with mediocre ‘BUY ME’ marketing, stories can hook people in at deeper level and more inclined to make the relationship monetary.

P.S. This post was inspired by ‘Made to Stick’ by Chip and Dan Heath

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